Delivery & Returns

Delivery

  • Free UK Delivery

    • Delivery in 3–5 working days.

  • Europe

    • DHL Standard Delivery (2-4 working days) - £35

  • International

    • DHL Standard Delivery (3-7 working days) - £35

    • Express Shipping - Email for Quote

Additional Information:

  • Orders are processed within 1–3 working days.

  • Delivery times are estimates and may vary due to customs or local shipping services.

  • Tracking details will be sent via email once your order is shipped.

Product Guarantee

Each product is individually quality-checked before dispatch. We stand by the craftsmanship and integrity of our products, which is why we offer a 12-month guarantee.

If your product arrives non-functional and the issue is not the result of customer damage, we’ll make it right.

Our process is simple:

  1. Send email to hello@ed-heritage.com your order number and a short video showing the issue.

  2. We’ll respond promptly to confirm the next steps.

  3. Return the product to us in its original, undamaged packaging for inspection.

  4. Once confirmed, we’ll issue a full refund.

Please note: If the original packaging is damaged, we’ll only be able to refund 80% of the purchase price.

Our Return Policy

  • Returns:
    Items can be returned within 14 days of delivery if they are unused, in their original condition, and include all packaging not damaged. We require proof of purchase for returns.

  • How to Return:
    Email us at hello@ed-heritage.com with your order number and reason for return.

  • Return Costs:
    Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Faulty or Damaged Items:
    If your order arrives damaged or faulty, please contact us immediately at hello@ed-heritage.com with photos and videos, and we’ll arrange a replacement or refund at no additional cost.

  • Refunds:
    Refunds are processed within 5–7 working days after we receive and inspect the returned item. Refunds will be issued to your original payment method.

For further details or inquiries, feel free to reach out to us at hello@ed-heritage.com. We’re here to help!